We have been monitoring our solution and have cleared this issue as resolved now that the resolution implemented has been proven to be working correctly.
Nov 11, 02:17 NZDT
We have implemented a fix which has brought all users back online and should stop the issue reappearing.
We are monitoring the solution and will mark as resolved as the stability is measured.
All systems are operational and working well. If you are still having issues, a reboot of your hardware should resolve on restart.
Nov 10, 19:29 NZDT
We have identified the issue and are working to resolve it.
Service may be interrupted for up to 30 minutes while we roll out a fix. We will report here again as progress is made on the fix.
Thanks for your understanding.
Nov 10, 18:19 NZDT
We are currently investigating an issue that is slowing the connection to the AgriTrack system for users trying to make a new connection. Users may experience the system sitting on the Troubleshooter screen even though all checkboxes are checked correctly and there is an active internet connection.
We are hoping to locate the fault soon and will report back here as we roll out a fix.
Nov 10, 17:34 NZDT